General > Hotel mystery shopper checklist

Anonymous User

This comprehensive hotel mystery shopper checklist is composed of 8 sections and can be a guide for the complete inspection of a hotel. use this template to evaluate arrival and accommodation experience, the management, and the hotel bar and restaurant services. provide ratings for each section and also enter notes for comments and recommendations.

Mystery Shopper Audit

Thank you for partaking in this mystery shopper audit.The primary purpose of this audit is to create an unbiased platform to monitor customer service levels and ensure that brand standards and polices are being adhered to across all departments within this hotel.This application allows you to take notes after each question and/or take photos where required. We encourage you to be as detailed as possible.

Arrival Experience

Room Experience



Dining Room

Dining Late Night Menu (after 11pm)


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